Privacy Policy

Last Updated: February 2026

Top Service Plumbing values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website or use our services.

By using our website at https://topservice.plumbing, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our website or services.

Information You Provide Directly

• Name
• Phone number
• Email address
• Service address
• Details you include in contact forms or service requests
• Information submitted through online booking tools

When booking through Housecall Pro, you may provide personal and service related details necessary to schedule and complete plumbing services.

Automatically Collected Information

When you visit our website, certain information may be collected automatically through cookies and tracking technologies, including:

• IP address
• Browser type and device information
• General location data
• Website usage behavior
• Google Analytics data
• Call tracking metadata such as call duration, caller ID, and call source

This information helps us improve website functionality, monitor performance, and enhance user experience.

2. How We Use Your Information

• Respond to inquiries
• Schedule and confirm service appointments
• Provide quotes and service updates
• Process bookings through Housecall Pro
• Improve website functionality and performance
• Monitor website traffic and user behavior
• Prevent spam, fraud, or misuse
• Maintain business records as required by law

We do not sell, rent, or trade your personal information.

3. Text Messaging and Communications

If you provide your phone number, you may receive service related communications, including appointment confirmations, reminders, and follow up messages.

Message frequency varies. Message and data rates may apply.

You may opt out of text communications at any time by replying STOP or contacting us directly.

4. Sharing of Information

We only share personal information with trusted third party service providers necessary to operate our business.

Housecall Pro is used for scheduling, communication, invoicing, and customer management.

Call Tracking Providers may be used to identify call sources and improve customer service performance.

Google Analytics is used to analyze website traffic and usage trends.

These service providers are contractually restricted from using your information for purposes unrelated to providing services to Top Service Plumbing.

We do not sell personal information to any third party.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve website functionality, measure traffic and performance, and support marketing efforts.

You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Our website does not currently respond to Do Not Track browser signals.

6. California Privacy Rights

Because we serve customers in California, you may have rights under the California Consumer Privacy Act.

Right to Know

You may request information about the personal data we have collected about you.

Right to Delete

You may request deletion of your personal information, subject to certain legal exceptions.

Right to Non Discrimination

We will not deny services or charge different rates if you exercise your privacy rights.

To submit a privacy request, contact us at admin@topservice.plumbing.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse.

While no method of transmission over the internet is completely secure, we strive to maintain industry standard safeguards.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy related request, please contact:

admin@topservice.plumbing
Top Service Plumbing
Temecula, California